It all starts with a quick, 3-question online pre-screen. Once completed, our patient support team will give you a call to discuss your needs. If our service is the right fit for you, you’ll be able to book your initial phone consultation online.

To ensure a smooth experience, there are three quick steps: 1. Secure your spot: Use our online booking system to pick a time. 2. Payment: Pay at least 24 hours before your consultation via the secure link we’ll email you. 3. Intake form: Complete the confidential form sent to your email so your practitioner has the "big picture" of your health history.

No. To keep things simple and discreet, all consultations are conducted via phone. You won’t need to worry about cameras or video links, just ensure your ringer is on and you are in a quiet space at your scheduled time.

Your consultation will last up to 30 minutes. You’ll speak with an easykind doctor or nurse practitioner who will listen to your concerns and ask necessary medical questions. This clinical discussion is conducted in line with our professional obligations to ensure you receive the most appropriate care.

At the end of your call, your practitioner will assess your suitability based on your health needs. If appropriate, they may advise and provide a treatment plan during the consultation.

We offer flexible changes via the patient portal. You can cancel or reschedule for free up to 24 hours before your appointment. We also send a text reminder so you don’t miss your time.

If you are new to alternative healthcare, we recommend a follow-up one month after your first appointment. This allows you and your practitioner to discuss how you're feeling and decide on a long-term schedule that works for your specific health needs.

iHealth Pharmacy in Kew, Victoria is our preferred pharmacy. They provide both pick-up and Australia-wide delivery options.

Our Australian-based support team is available via phone, text and email for any questions. You also have 24/7 access to the patient portal, where you can manage your treatment plan, book future appointments, or cancel consultations with ease.